Refund policy
Our live-arrival guarantee
Plants are living things and they travel badly if anything goes wrong on the way. If your plants arrive dead, or so damaged that they will not recover, we will replace them or refund them.
- Tell us within 7 days of delivery. Sooner is better. The condition of a plant a fortnight after it arrives tells us very little about how it travelled.
- Send us a photograph of the plant as it arrived, in its pot. This is not a formality. It is how we tell a shipping problem from a plant that simply needs time, and it is how we hold the carrier to account.
- We will replace the plant or refund it, whichever suits you better and the season allows. A replacement may have to wait for the next shipping window.
Please open your box the day it arrives, unwrap the plants, water them, and give them a few days somewhere sheltered before planting. Plants often look wretched straight out of a box and recover completely within a week.
What the guarantee does not cover
The guarantee covers the condition your plants arrive in. It does not cover what happens after they are planted. We cannot warrant a plant against the wrong site, the wrong soil, drought, flooding, frost, deer, or a hard first winter. There are too many hands on it besides ours, and no honest nursery can promise otherwise.
Please check your hardiness zone before ordering. Every plant page has a zip-code checker, and we would much rather answer a question first than replace a plant afterwards.
Returns
We do not accept returns of live plants. A plant that has travelled twice is not a plant we can sell to somebody else, and shipping it back does it no good. If something is wrong, contact us and we will put it right under the guarantee above.
Cancelling an order
You may cancel any order at no charge before it ships, which for most orders means any time before the next shipping window opens. Email us and we will refund you in full. Once the plants are packed and collected by the carrier we can no longer cancel, but the guarantee above still applies.
Nursery pickup
Orders collected at the nursery are inspected by you when you pick them up, so the live-arrival guarantee does not apply to them. If a plant is not what you wanted, say so while you are standing in front of it and we will sort it out on the spot.
Refunds
Approved refunds go back to the original payment method, normally within ten business days of our agreeing them. Your bank may take a few days more to show it.
How to reach us
East Fork Nursery
2769 Bethel Church Rd, Sevierville, TN 37876
Email: eastfnursery@gmail.com
Phone: (865) 712-5764